![]() ![]() so read through this if you would like to.Ĭustomer Service.: Shinta, when did you purchased the game for $14.99? Shinta: one person even replied and said that he had the same issue, and the only thing they could do was give him ![]() Shinta: and here is a thread of people I asked about it, and they are replying and explaining that for them it showed up free Shinta: it says in the actual description on PSN store for Dead Nation Vita that you get both versions with one purchase Shinta: it was released yesterday for Vita for $7.99 Shinta: Dead Nation, I purchased it on PS3 on 09/25/11 Shinta: Sony Online Entertainment said they only handle the MMOs, which is true.Ĭustomer Service.: What is the game Shinta that you were support to get as cross-platform? Shinta: I called the line you mentioned, and they said no, not them. even while on hold on the toll free line, it has an automated message playing encouraging people to use this chat instead Shinta: without a supervisor then, are you authorized to fix this problem for me? this is playstation customer service. Shinta: I'd have to spell out a ton of lettersĬustomer Service.: I totally understand you Shinta, but there are no supervisor that we can escalate this chat to. Shinta: and I can't give them the link on the phone Shinta: asking other people if it showed up as a free download for cross-buy, and multiple people have responded and explained that they got the game free as intended. Shinta: So I have a link to a thread I started on NeoGAF, a video game forum Shinta: In addition, they specifically told me that a game is not cross-buy when it is and wouldn't listen. Shinta: Do you have a supervisor? Are you, or anyone else there able to contact this line instead to report this issue? Because I have called the line several times, and they put me on hold for 30 minutes multiple times each call and then transfer me to a different department. I understand your concern.Ĭustomer Service.: In this case in order to be escalated with a supervisor you will need to contact us over the phone since chat session cannot be transferred or escalated.Ĭustomer Service.: Phone support is available from 6:00AM to 10:00PM Pacific Time, 7 days a week at 1-80. Shinta: So, right off the bat, I just wanted to know if I can speak to a supervisor.Ĭustomer Service.: I see, Shinta. I have the utmost respect for customer service employees. Shinta: So if I seem a little insistent, that's why. In addition, no one has managed to give me a case number that works, so I have explained this story from the very beginning 8 separate times now. Shinta: This is my 8th time contacting PSN customer support over the last 2 days, because no one has been able to fix my problem. All the times I had to deal with Microsoft customer service were so much better than this.Ĭustomer Service.: Hi, my name is *****. I've literally never encountered customer service this bad in my life. Thanks, I'm honestly not sure what else to do. So if you were able to download the game for free yesterday, that would be helpful information. I even told them that it says on the PSN store specifically under Dead Nation Vita's description that it's cross-buy and purchasing it once gives you both versions.ĭid anyone else have any trouble with this, and if you didn't, how long ago did you purchase Dead Nation on PS3? I'm going to get on chat with customer service for the 8th time tonight and I'm literally going to link them to this thread. I got told specifically that the game is not a cross-buy title. Of course, after calling I was told that they only deal with Sony's MMOs. One person, after I asked to speak to his supervisor, insisted that I had to call Sony Online Entertainment and gave me the number. I got transferred to departments that didn't know what to do. I called, and got on instant chat with Playstation customer service reps a total of 7 times yesterday, and not once could I get anyone to fix my problem. I ask because I couldn't, despite purchasing the PS3 version for $14.99 on 09/25/11.
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